Refund Policy

At PAEQ, customer satisfaction is important to us.

30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The product must be in good condition.
• The product must be returned with its original packaging.
• Proof of purchase is required.

Non-Returnable Items

Returns may not be accepted for products that have been damaged due to misuse, neglect, accidental damage, or unauthorized modifications.

Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs of the issue.

We will work with you to provide a suitable resolution as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.

Contact Us

For return requests and customer support, please contact:

support@paeqlife.com.au

We aim to respond within 24 business hours.