Frequently Asked Questions
- Where do you ship?
We currently ship Australia-wide with fast and reliable delivery.
- How long does shipping take?
Most orders are delivered within 3–7 business days. Orders are typically processed within 1–2 business days before dispatch.
- How can I track my order?
Once your order has been shipped, you’ll receive a tracking number by email so you can follow your delivery every step of the way.
- What is your return policy?
We offer a 30-day return policy for eligible orders. Please visit our Returns Policy page for full details.
- How can I contact PAEQ?
You can contact our support team anytime at support@paeqlife.com.au We aim to respond within 24 business hours.
- Do your products come with a warranty?
Yes. All PAEQ products are backed by our customer support team and warranty coverage for manufacturing defects.
- Are PAEQ products suitable for everyday use?
Yes. Our products are designed for daily wellness, relaxation and recovery, whether you’re at home, at work or on the go.
- Is shipping free?
Yes. We offer free shipping across Australia on all orders.
- Are your products cordless and rechargeable?
Yes. Our wellness devices are designed for convenience and portability, allowing you to use them without being restricted by cables.
- Is checkout secure?
Absolutely. All payments are processed through secure encrypted checkout systems to keep your information safe.